ALL Pointe Shoes and tights are FINAL! NO exceptions.

We have a 14-day return policy, you have 14 days after receiving your items to exchange or be issued store credit. You will be responsible for covering the shipping costs to return your item(s)

To be eligible for full store credit or an exchange, your item(s) must be in the same condition that you received it: unworn or unused with tags and its original packaging. Please also include the receipt or proof of purchase.

To start a return you can contact us at [email protected]
If your return is accepted we’ll send you a return shipping label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.

Damages and Issues: 

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. 

Exceptions/non-returnable items:

Certain types of items cannot be returned, like hair accessories, undergarments, competition bags, accessories, pointe shoes tights, tights, and personal care goods (such as tape, and powder products) Please contact us with any questions or concerns 

Sale items and gifts cards are final sale!

Refunds

We will notify you once we've received and inspected your return,  and let you know if the refund was approved for store credit or not. If approved, you'll be automatically issued store credit to be used within.